Revised: 1 March 2017

1. Agreement

This website is operated by River Lettings Ltd and includes property particulars provided by River Sales Ltd. By using this website and agreeing to this policy, you consent to the use of cookies in accordance with the terms of this policy.

The use of "us", "our", we" means River Lettings Ltd.

2. What Information Do We Collect?

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website (specifically your IP address, browser type and version, operating system, referral source, length of visit, page views, and website navigation);
  • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to services provided by this website;
  • information that you provide to us for the purpose of registering with us or River Sales Ltd;
  • information that you provide to us for the purpose of subscribing to our property search service, email and/or text notifications and/or newsletters provided by us or River Sales Ltd;
  • any other information that you choose to send to us or River Sales Ltd.

3. Use of Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit;

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

4. Using Your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalising the website;
  • send statements and invoices to you, and collect payments from you;
  • send you general (non-marketing) commercial communications;
  • send you email and/or text notifications which you have specifically requested;
  • arrange property visits and/or repairs;
  • deal with enquiries and complaints made by or about you relating to the website; and

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

5. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

6. Transfer of Data

Information that we collect may be stored and processed in and transferred between any of the offices in which we operate in order to enable us to use the information in accordance with this privacy policy.

You expressly agree to such transfers of personal information.

7. Security of Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information that you provide on secure servers within the United Kingdom.

Where supplied, you are responsible for keeping your password and user details confidential. We will never ask you for your password (except when you log in to the website).

8. Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

9. Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • the payment of a fee (currently fixed at £10.00); and
  • the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

10. Third Party Websites

Where this website contains links to other websites, we are responsible only for the privacy policies or practices of those websites. We accept no liability for the policies and practices of any other third party websites.

11. Updating Your Personal Information

If you are not a tenant, you may update or delete your personal information via the website as you please. We routinely permanently delete any registered applicant where registered for six or more weeks and been non-responsive on at least three successive occasions. 

12. Contact Information

If you have any questions about this privacy policy or our treatment of your personal information, please write to us at River Lettings Ltd, 6 Coronation Parade, Hamble, Southampton SO31 4JT.

13. Data Controller

The data controller responsible in respect of the information collected on this website is River Lettings Ltd whose registered offices are at 20-22 Wenlock Road, London N1 7GU. Our data protection registration number is Z2970527.

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